Which homeowners insurance company has the highest customer satisfaction?
Best Overall: USAA
It swept the competition in The Zebra's customer satisfaction survey, securing first place in every category. With nationwide availability and a decades-long history, USAA is trusted by many homeowners policyholders.
You should never admit any fault or even partial liability for what occurred. Often, the less you say, the better. Don't offer theories about the damage. All repair and replacement costs should be substantiated rather than based on your opinion.
Relative to its size, Chubb also has the fewest customer complaints reported for home insurance based on data from the NAIC.
Termites and insect damage, bird or rodent damage, rust, rot, mold, and general wear and tear are not covered. Damage caused by smog or smoke from industrial or agricultural operations is also not covered. If something is poorly made or has a hidden defect, this is generally excluded and won't be covered.
- USAA. 4.3. U.S. News Rating. USAA is the best insurance company in our ratings. ...
- State Farm. 4.2. U.S. News Rating. ...
- Farmers. 4.1. U.S. News Rating. ...
- Nationwide. 4.1. U.S. News Rating. ...
- Geico. 4.1. U.S. News Rating. ...
- Allstate. 4.0. U.S. News Rating. ...
- Travelers. 4.0. U.S. News Rating. ...
- Progressive. 3.9. U.S. News Rating.
The 80% rule means that an insurer will only fully cover the cost of damage to a house if the owner has purchased insurance coverage equal to at least 80% of the house's total replacement value.
The most common exclusions to a homeowners insurance policy are typically related to one of the following: large-scale disasters, like floods or war; damage due to negligence or normal wear and tear; and inherently risky items, such as trampolines.
In the housing market, an uninsurable property is one that the FHA refuses to insure. Most often, this is due to the home being in unlivable condition and/or needing extensive repairs.
Homeowners insurance typically covers roof leaks if they're caused by a sudden, accidental event such as a storm or fallen tree. Your policy likely won't pay for a leak that develops because your roof is old or poorly maintained.
For the latest Best Ratings and Best Company Reports, visit the A.M. Best web site at www.ambest.com (or call 908/439-2200, ext. 5742). There is no charge for this service because Best bills the rated insurance companies.
How do I check the rating of an insurance company?
- A.M. Best Co. ( www.ambest.com) 908-439-2200.
- Fitch Ratings (www.fitchratings.com) 800-893-4824.
- Moody's Investor Service, Inc. ( www.moodys.com) ...
- Standard & Poors (www.standardandpoors.com) 800-523-4534.
- Weiss Ratings (www.weissratings.com) 877-934-7778.
Called a comprehensive policy, an HO-5 policy offers the highest level of insurance coverage for houses and belongings. It covers your house and belongings under all circumstances except those listed as exclusions in the policy.

In short, homeowners insurance helps protect you, your home and your belongings from a variety of unexpected events. A standard policy includes four key types of coverage: dwelling, other structures, personal property and liability.
- Truly Comprehensive Coverage. ...
- The Right Price. ...
- A Single, Easy-to-Understand Deductible. ...
- Personal Injury Liability. ...
- Guaranteed Replacement Cost on Dwelling. ...
- A Good Agent Behind the Plan.
The personal property portion of your homeowners insurance typically covers a broken TV if it's damaged by a covered peril. A TV is covered by the personal property portion of your home insurance, which may use replacement cost or actual cash value to determine the payout, and is subject to the deductible.
Progressive is the No. 1 auto insurance company in the country in terms of market share, followed by State Farm, Geico and Allstate.
Rank | Company | Market share |
---|---|---|
1 | State Farm | 15.93% |
2 | Geico | 14.31% |
3 | Progressive | 13.71% |
4 | Allstate | 10.41% |
Age of the home: Buying homeowners insurance for a 100-year-old house is very different from buying insurance for a house less than 40 years old. Homeowners insurance rates are likely higher for older homes or for homes in need of repair.
Is homeowners insurance negotiable? You cannot negotiate your homeowners insurance quote, but you can lower the amount you pay by taking a variety of steps—maintaining a good credit score, paying in full, installing protective devices, researching discounts, and more.
What are the 3 basic levels of coverage that exist for homeowners insurance?
Homeowners insurance policies generally cover destruction and damage to a residence's interior and exterior, the loss or theft of possessions, and personal liability for harm to others. Three basic levels of coverage exist: actual cash value, replacement cost, and extended replacement cost/value.
Five independent agencies—A.M. Best, Fitch, Kroll Bond Rating Agency (KBRA), Moody's and Standard & Poor's—rate the financial strength of insurance companies. Each has its own rating scale, its own rating standards, its own population of rated companies, and its own distribution of companies across its scale.
That may be the reason State Farm will be celebrating its 100th anniversary. The slogan, “Like a Good Neighbor,” resonates with the many agents around the country, including Cresco's Don Dietzenbach, who has owned his agency since January 1st, 2007.
In 2021, GEICO spent roughly 1.5 billion U.S. dollars in advertising in the United States. The insurance company recorded the highest ad spending among other brands in the sector. Progressive ranked second, with around 830 million U.S. dollars invested in measured media spending.
The four major insurance company rating agencies in the U.S. are A.M. Best, Moody's, Standard & Poor's, and Fitch.
- #1: Check the insurance company's financial strength. ...
- #2: Check for proper state licensing, claims and complaints. ...
- #3: Consider a company's claims process. ...
- #4: Work with an independent agent who has relatable experiences with various carriers.
There are, however, some insurance companies that choose to forgo this voluntary rating system as they're in full compliance with the state regulations, guidelines and audits. Therefore, this voluntary rating process is deemed unnecessary.
Rank | Company | Total assets (US$ Billion) |
---|---|---|
1 | Allianz | 1,261.9 |
2 | Axa | 950.6 |
3 | Prudential Financial | 940.7 |
4 | Ping An Insurance | 883.9 |
The global credit rating industry is highly concentrated, with three agencies: Moody's, Standard & Poor's, and Fitch.
- CRISIL. CRISIL is an Indian credit rating agency with a long history. ...
- CARE. ...
- ICRA Limited. ...
- Brickwork Rating. ...
- India Rating & Research. ...
- Small and Medium Enterprises Rating Agency of India (SMERA) ...
- Infomerics Valuation and Rating Pvt.
Is State Farm good at paying homeowners claims?
State Farm is good at paying claims compared to the average insurance company, according to J.D. Power's latest claims satisfaction survey. State Farm scored 892 out of 1,000 for their claims process, compared to the industry average of 880 out of 1,000.
Is State Farm Known for Denying Claims? While U.S. News & World Report rated State Farm second on its list of “The Best Car Insurance Companies of 2022,” the truth is that the company still denies many claims every year. State Farm operates as a business focused on protecting the company's bottom line.
State Farm is the largest home insurance provider in the country. Currently insured?
State Farm spent $1.17 billion on advertising in 2020, down 3.5% from $1.21 billion a year earlier.
They spent under $100 million on advertising in digital and print in the last year. They invest in premium ad units and advertised on over 250 different Media Properties in the last year across multiple Media formats. State Farm Insurance Agents launched and advertised 40 new products in the past twelve months.
In 2021 alone, Geico spent more than $2 billion; Progressive, $1.87 billion; Allstate Corp., $1.3 billion; and State Farm Mutual Automobile Insurance Co. and affiliates, more than $1 billion, according to S&P Global Market Intelligence.